Privacy Policy

Privacy is an Herbie’s Spices commitment

Your privacy is extremely important to us. To better protect your privacy we provide this policy statement explaining our online information practices and the choices you can make about the way your information is collected and used. We endeavour to make our policy statement extremely transparent, and therefore ensure it is available via the homepage and at every point where personal information is requested.

 

The information we gather

This notice applies to all information collected or submitted on the Herbie’s Spices website. At various points in Herbie’s Spices and within merchant stores in Herbie’s Spices, you can elect to order merchandise, register for specific material or request information. The type of information collected on these pages includes :

Name
Address
Phone number
Credit/Debit Card Information
Email Address
[Etc.]

Sometimes you may be requested to enter information about other people. This may include gift certificates you wanted mailed directly to the recipient, or merchandise you want delivered to a special address. In this scenario, the type of information that may be collected includes :

Name
Address
Phone Number
[Etc.]

 

The way information is used

Herbie’s Spices will use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to fulfil the obligations of that order.

We use the information you provide about someone else when placing an order only to ship the merchandise and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with the Herbie’s Spices website and become a loyalty member. Herbie’s Spices loyalty members receive numerous entitlements, including a monthly newsletter, as well as updates on our new products and services, access to special functionality such as the gift register and calendar reminder service.

We use non-identifying and aggregate information to better design our website and to share with merchants within Herbie’s Spices. For example, we may tell a merchant in Herbie’s Spices that X number of individuals visited a certain area within their store, or that Y number of men and Z number of women filled out the registration form or their store newsletter, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Herbie’s Spices is committed to stringent data security. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

You can correct or change data in your personally identifiable information at any time by logging into the secure customer area of the site and altering your details. A password is required to login to the secure area, so you are the only one who can view or edit your personal details.

 

Changes in Practices

Herbie’s Spices will keep this Privacy Policy current, and we will inform you of any changes that we make.

 

Policy on Cookies

In non-technical terms, cookies help web sites remember who you are and what you did last time you were there. There are 2 types of cookies, temporary cookies and persistent cookies. Temporary cookies create a link between the web sites server ( computer ) and the user’s computer. The temporary cookie takes the form of a unique code ( session ID ) that holds no personal data or content. As the name suggests, temporary cookies are deleted when you leave a web site.

Persistent cookies are more permanent in nature, and can store various bits of information. The Herbie’s Spices web site will place a persistent cookie on your computer if you decide to become a loyalty member or if you decide to order off the site. The Herbie’s Spices cookie will contain no personally identifying information, but will allow us to provide better service by remembering some of your previous settings.

Specifically, when you place products in your Herbie’s Spices shopping basket, we will save a cookie on your computer that will act as a “pointer” to your shopping basket. This allows you to leave and return to the site as many times as you want before you complete your order. We also use a persistent cookie to save your Herbie’s Spices loyalty program identification number so that we can easily remember you when you come back to the site. So, the only things that are stored in the Herbie’s Spices cookie is 2 numbers, your shopping basket ID, and your loyalty member ID.

Cookies are required for ordering on Herbie’s Spices and optional for the loyalty program, so if you wish to order, you need to set your computer to accept cookies (most browsers are set to accept them by default). We will not use the cookie for anything other than the uses mentioned above.

 

Additional Privacy Protections for Children Using the Internet

Herbie’s Spices joins the industry in recognizing that children, including young teens, may not be able to make informed choices about personal information requested online.

Accordingly, Herbie’s Spices does not target children or teenagers (younger than eighteen years of age) for collection of information online. Herbie’s Spices does not solicit or collect customer identifiable information targeted at children and teenagers under eighteen and does not allow anyone else to do so on the Herbie’s Spices Web Site.

In addition, on all of its online services and Herbie’s Spices Web Sites, Herbie’s Spices will encourage children to seek the consent of their parents before providing any information about themselves or their households to anyone on the Internet. Finally, Herbie’s Spices encourages parents to take an active role to protect the privacy and security of their children and to prevent the inappropriate use of information about their children.

 

How To Contact Us

Should you have other questions or concerns about these privacy policies, please send us an email at info@herbies.com.au